Asia Pacific and Oceania. If there is no Biometric entry, then Windows cannot identify the fingerprint reader hardware. If a biometric option does not exist in your BIOS, then the fingerprint reader is always enabled. SimplePass application software for 32 bit and 64 bit Windows 7. Click Start , type device in the search field, and then select Device Manager from the search results list.

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HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)

Open the Device Managerand then expand the Biometric list of recognized sensor devices. Digital Persona application software for 32 bit Vista and Windows 7. Update the device driver.

You will have to locate and purchase a third party security program. The access manager software is designed to work on specific models and operating systems.

The driver version is displayed.

HP AuthenTec Inc. AES() Free Driver Download for Windows XP

The fingerprint device driver and the access manager for the original configuration of your computer are available on the HP support web site. Clean the fingerprint reader.

Press F10 to save this setting and restart the computer. Update the fingerprint reader software The fingerprint reader software usually referred to as the access manager software uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up. Select the operating system currently on the computer, scroll down, and then expand BIOS. Press the athentec side of a piece of adhesive dp tape on the sensor and then peel it away to collect the dust and dirt particles.


Depending on the model and the year it was purchased, HP provides a xo of access manager applications. Logon accounts contain user’s names and passwords for secure applications and web sites that you register with the access manager.

HP AuthenTec Inc. AES2501. Free Driver Download

Right-click the device, and then select Properties. Next, see if Windows supports the fingerprint reader.

The biometric device is the hardware that controls the fingerprint reader. For best performance, check HP Software and Driver Downloads for device driver updates for your specific model.

This page requires Javascript. The fingerprint access manager software is listed. When searching for drivers and software, you must use the specific product number of your computer.

Asia Pacific and Oceania. Select the operating system currently on the computer, scroll down, and then expand Drivers – Keyboard, Mouse and Input Devices. The components of the fingerprint-based security system are designed to work on specific computer models and with specific operating systems. Update the fingerprint reader software.


Microsoft Update Catalog

Clean the fingerprint reader You should periodically clean the fingerprint reader sensor to remove dirt and oil. Select the current operating systemand then scroll down to Software – Securityand expand the list. If your device driver is up-to-date, see if your access manager software is compatible with your fingerprint reader. If the BIOS available on the web site is a later version, download and install it. Check for Windows support.

The fingerprint sensor driver is listed. SimplePass application software for 32 bit and 64 bit Windows 7. Update the device driver The fingerprint reader hardware requires a device driver to allow software to control it. See your browser’s documentation for specific instructions.

Find new device drivers if you changed operating systems The fingerprint device drivers and security software are designed for specific operating system.